Cancellations & missed appointments

When cancelling an appointment here at Magnolia we require 24 hours notice. 

If you are an NHS patient, under the NHS contract after two failed appointments, two late cancellations or a mixture of both this will result in the cancellation of your status as an NHS patient at this practice. 

If you are a private patient or an NHS patient having private treatment, the deposit taken to secure your treatment will be lost if you cancel with less than 24 hours notice or fail to attend to an appointment.

The reason behind patients losing their deposits if they fail to attend or cancel an appointment short notice is down to the practice maintaining a positive cash flow, as we still need to pay the nurse’s wage, the loss of surgery time for the dentist and the ever increasing overheads of running the surgery.

If you miss an NHS appointment and do not attend again within 24 months, we may not be able to see you again as an NHS Patient.